What is customer relationship management? Many people confuse two aspects of customer relationship management, CRM in short. The popular and promoted view is that CRM is an effective integrated software system that helps a (more…)
18
Feb
2012
What is Customer Relationship Management?
19
Jan
2012
Know and remember your customers
As a business grows, it is sometimes impossible to know who our customers are or that they have been our customers. As such we end up treating our customers as if they have (more…)
Organisations today face two unique challenges with their managers. Their managers are in their managerial positions now because they were good at what they did when they were not managers. (more…)
One of the key skills a manager need to have is to be able to conduct effective meetings. How do we go about this? Here are the bare essentials: 1. (more…)
01
Sep
2011
How to prepare a company budget
Preparing financial budgets can be a challenge for any company. How does an accountant ensure that financial budgets are robust, and that variations from sales targets and budgeted expenses do (more…)
