As the minimum wage policy come in force within the next six months for employers in Malaysia, business owners of small and mid sized companies need to grapple with the (more…)
From the time a company starts operations and business grows, more employees are recruited to meet the growing needs of the business. Over time, there may be overlap in tasks performed (more…)
What are the benefits of CRM? Now that we know that there is a difference between a CRM tool (software) and a CRM system, let’s talk about the benefits of (more…)
What is customer relationship management? Many people confuse two aspects of customer relationship management, CRM in short. The popular and promoted view is that CRM is an effective integrated software system that helps a (more…)
As a business grows, it is sometimes impossible to know who our customers are or that they have been our customers. As such we end up treating our customers as if they have (more…)
